ibosport FAQ
Users opening an account on ibosport ask questions across several key areas: how to register and verify identity, how deposits and withdrawals work, what games and betting markets are available, and how we protect account security. This page answers the most common questions we receive from new and existing users. Each answer is written to be clear and practical, so you can understand our process without needing to contact support.
This FAQ covers account setup, payment methods, game categories, bonus terms, data handling, support response times, KYC documentation, and withdrawal timelines. If your question is not answered here, our support team is available via live chat, email, and phone in English and Indonesian. For detailed legal information, review our Terms of Use and Privacy Policy. For jurisdiction-specific questions, see our Legal Notice.
We recommend reading the relevant FAQ section before contacting support. This helps us respond faster and ensures you have the most accurate information about how ibosport works. If you need to report a security issue or have a complaint, contact support directly rather than posting on social media.
Topics covered in this FAQ
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and mobile banking, local payment, online payment, e-wallet
- Games and bettingfootball betting, live-dealer tables, slots, esports markets, and bonus terms
- Security and supportaccount protection, data handling, response times, and jurisdiction compliance
We require two documents for KYC verification. The first is a government-issued identity document — a national ID card, passport, or driver's license. The second is proof of address, such as a utility bill, bank statement, or rental agreement dated within the last three months. Both documents must be clear, legible, and show your full name and current address. Upload them as image files (JPG or PNG) via your account settings. If your documents are unclear or incomplete, we will request new uploads. Verification typically completes within hours. If you are in Jakarta, Surabaya, Bandung, Medan, or Semarang, the process is the same regardless of your city.
Payments and transactions
ibosport does not charge fees on deposits or withdrawals. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank virtual account, the full amount you transfer reaches your ibosport balance. When you request a withdrawal, we process it to your original payment method without deducting a fee. However, your bank or e-wallet provider may charge their own fees for the transfer. We recommend checking with your payment provider about any charges they may apply. Withdrawal requests are reviewed and processed according to our standard timelines; see the withdrawal question below for details.
Withdrawal requests are reviewed by our team and processed to your original payment method. The review window depends on several factors: your account history, the amount requested, and whether your account has passed all verification checks. Typical review windows range from a few hours to one business day. Once approved, the transfer to your bank or e-wallet may take additional time depending on your payment provider — e-wallet transfers often complete within minutes, while bank transfers may take one to two business days. We do not guarantee specific processing times. If your withdrawal is delayed, contact our support team for an update. Withdrawals requested during holidays like Idul Fitri or Idul Adha may experience longer processing times.
Games and betting
ibosport offers four main game categories. Live-dealer tables include blackjack, roulette, baccarat, Dragon Tiger, and Sic Bo with professional dealers and real-time video from multi-camera studios. Sportsbook betting covers football leagues (Liga 1, Piala AFF, Champions League, Premier League), MotoGP, badminton, and esports markets (Mobile Legends, Free Fire, PUBG Mobile). Slot games include Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways, and others. Each category has different rules, table limits, and betting options. New users typically start by exploring one category; our support team can recommend games based on your preferences.
Bonus offers on ibosport vary by promotion and may change over time. We do not advertise fixed bonus amounts or percentages. When a bonus is available, the terms are displayed clearly in your account and in our promotions section. Typical bonus terms include a playthrough requirement — the number of times you must wager the bonus amount before you can withdraw it — and eligible game categories. Some bonuses apply only to specific games or betting markets. Always read the full terms before accepting a bonus. If you have questions about a specific promotion, contact our support team. Bonus terms may be updated, and we recommend checking your account regularly during promotional periods like Idul Adha or Imlek.
Security and support
We collect personal data during registration and KYC verification to verify your identity and comply with anti-money-laundering regulations. Your data includes your name, email, mobile number, identity document, and proof of address. We store this data securely using encryption and access controls. We do not share your personal data with third parties except as required by law or to process your payments and withdrawals. Our privacy policy describes our data practices in detail. You can request a copy of your data or ask us to delete your account by contacting support. For detailed information about how we handle your data, review our Privacy Policy.
Our support team responds to queries via live chat, email, and phone in English and Indonesian. Live chat queries typically receive a response within minutes during business hours. Email queries are answered within one business day. Phone support is available during standard business hours. Response times may be longer during peak periods or holidays. For urgent issues, use live chat. For general questions, email is acceptable. If you have a security concern or suspect unauthorized access to your account, contact support immediately. We prioritize security-related queries and respond as quickly as possible.