ibosport Platform Privacy Notice
This page describes what we collect when you use ibosport and how we keep that data protected. We at ibosport take your privacy seriously. When you register an account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, or join a live-dealer table, we collect personal information necessary to verify your identity, process your transactions, and deliver our services.
Our privacy commitments are straightforward: we collect only what we need, we protect it with industry-standard security, and we do not sell your data to third parties. We may share information with payment processors, identity-verification providers, and other service partners who help us operate ibosport. This notice explains what we do, why we do it, and what rights you have over your information.
We operate ibosport from multiple jurisdictions. Your data may be stored on servers located outside your country. By using ibosport, you consent to this international data transfer. If you have questions about our privacy practices, our support team in Jakarta, Surabaya, Bandung, Medan, and Semarang can assist.
What We Collect on ibosport
We collect personal information in several categories. When you register, we ask for your full name, email address, phone number, date of birth, and residential address. We use this information to create your account, verify your identity, and comply with local regulations.
When you deposit funds, we collect payment details. If you use DANA, e-wallet, mobile banking, or local payment, we receive confirmation of your transaction from the e-wallet provider. If you use a bank virtual account (online payment, e-wallet, mobile banking, or local payment), we receive your bank transfer details. We do not store your full card numbers or e-wallet credentials—payment processors handle that data directly.
When you use ibosport, we collect usage data: which games you play, how long you play, your betting patterns, and your account balance history. We also collect technical data: your IP address, browser type, device type, and operating system. This helps us detect fraud, improve our platform, and provide customer support.
We collect identity documents for verification
When you verify your account, we ask for a government-issued ID and proof of address. We store these documents securely and use them only for identity verification and compliance purposes.
How We Use Your Data on ibosport
We use your personal information to operate ibosport and deliver our services. Specifically, we use your data to:
- Create and manage your account
- Verify your identity and prevent fraud
- Process deposits and withdrawals
- Comply with local gaming regulations and anti-money-laundering laws
- Respond to your support requests
- Improve our platform and game offerings
- Send you service updates and account notifications
We do not use your data for marketing purposes without your explicit consent. We do not sell your personal information to third parties. We may share your data with service providers who help us operate ibosport—for example, payment processors, identity-verification companies, and cloud-hosting providers. These partners are contractually bound to protect your data and use it only for the purposes we specify.
Third-Party Processors and Data Sharing
We work with several third-party service providers to operate ibosport. Payment processors (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and our banking partners) receive transaction data necessary to process your deposits and withdrawals. Identity-verification providers receive your personal information and identity documents to confirm your identity. Cloud-hosting providers store our servers and databases, which may be located outside your jurisdiction.
We may also share your data if required by law. If a court orders us to disclose information, or if we believe in good faith that disclosure is necessary to comply with legal obligations, we will do so. We may also share data if necessary to protect the security of ibosport or the rights of our users.
Cookies and Tracking Technologies
We use cookies to remember your login information, track your session, and improve your experience on ibosport. Cookies are small files stored on your device. You can control cookies through your browser settings—most browsers allow you to block or delete cookies. However, disabling cookies may affect your ability to use ibosport fully.
We also use analytics tools to understand how users interact with our platform. These tools collect data about which pages you visit, how long you stay, and which games you play. This information helps us identify technical issues and improve our service. Analytics data is typically anonymized and does not identify you personally.
Your Rights on ibosport
You have several rights regarding your personal data. You can request access to the information we hold about you. You can ask us to correct inaccurate information. You can request deletion of your data, subject to legal and regulatory requirements—for example, we may need to retain transaction records for anti-money-laundering compliance. You can also request that we limit how we use your data or object to certain uses.
To exercise these rights, contact our support team. We will respond to your request within a reasonable timeframe, typically within 30 days. If you believe we have violated your privacy rights, you may also file a complaint with your local data-protection authority.
Account Security and Data Protection
We protect your data using industry-standard security measures. Your account is protected by a password that only you know. We recommend using a strong, unique password and changing it regularly. We use encryption to protect data in transit—when you log in or deposit funds, your connection is encrypted using SSL/TLS technology.
Our servers are protected by firewalls and intrusion-detection systems. We conduct regular security audits and penetration testing to identify vulnerabilities. However, no security system is perfect. If you believe your account has been compromised, contact our support team immediately. We will help you secure your account and investigate any unauthorized activity.
Data Retention on ibosport
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Account information is retained while your account is active and for a period after closure to comply with anti-money-laundering and tax regulations. Transaction records are typically retained for at least five years. Identity documents are retained for the duration of your account and for a period afterward as required by law.
If you request account deletion, we will remove your personal information from our active systems, subject to legal retention requirements. Some data may be retained in backup systems for a limited period before being permanently deleted.
Contact Us About Privacy
If you have questions about our privacy practices, want to exercise your rights, or believe we have violated your privacy, contact our support team. We respond in English and Indonesian. You can reach us via live chat on the ibosport platform, email, or phone during business hours. Our support team can answer general questions and direct your request to the appropriate department.
We may update this privacy notice from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated notice on this page and updating the effective date. Your continued use of ibosport after changes become effective constitutes your acceptance of the updated notice.
Our Privacy Commitment
At ibosport, we believe privacy is fundamental. We collect only the information necessary to operate our platform, verify your identity, and process your transactions. We protect that information with industry-standard security and do not sell it to third parties. We are transparent about how we use your data and respect your rights to access, correct, and delete your information.
Our privacy practices comply with applicable data-protection laws in the jurisdictions where we operate. We work with service providers who share our commitment to data security. If you have concerns about how we handle your information, our support team is available to help. We take privacy seriously because we understand that trust is essential to our relationship with you.
This privacy notice is effective as of the date posted on this page. We review and update our practices regularly to reflect changes in technology, regulation, and user expectations. By using ibosport, you acknowledge that you have read and understood this notice and consent to our collection and use of your personal information as described.